Privacy policy.
In effect since November 7, 2026.
At Kacoco, we protect your personal information. This policy explains, in plain language, what information we collect on kacoco.ca, why, and what your rights are. It complies with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
1. Person in charge of the protection of personal information
Person in charge of the protection of personal information, Kacoco
Email: info@kacoco.ca
Trois-Rivières, Quebec
For any question about this policy or your information, write to us at this address.
2. Information we collect
When you fill out our contact form, we collect: your name, your business name (optional), your email address, the service you are interested in and your message.
When you visit the site, technical information (such as your IP address and browser type) is processed by the servers that display the site. We do not use any targeted advertising or profiling tools.
3. Why we use it
- To respond to your request and prepare a quote;
- To follow up on your project if you become a client;
- To keep the site working properly and securely.
We do not sell your information or use it for any other purpose without your consent.
4. Your consent
Before sending the form, you check a box to agree that we may use your information to respond to your request. You can withdraw your consent at any time by writing to info@kacoco.ca.
5. Who has access to your information
Only Kacoco team members who need it to handle your request have access to it. We also use service providers to run the site:
- our web host, Web Hosting Canada (WHC), which hosts the site and the messages sent through the form;
- Google Fonts, which provides the site’s typefaces (your IP address is sent to Google to display the fonts).
Some service providers or collaborators may be located outside Quebec. In that case, we make sure your information receives adequate protection.
6. How long we keep it
We keep your information for as long as needed to handle your request and follow up, for no more than 24 months after our last exchange, unless you become a client. After that, we destroy it securely.
7. How we protect it
The site uses a secure connection (HTTPS), access to the site’s administration is limited and protected, and we only share your information with people who need it.
8. Cookies
The site only uses cookies that are necessary for it to work and to remember your cookie choices. You can change your choices at any time using the cookie banner.
9. Your rights
At any time, you can:
- ask to access the information we hold about you;
- have it corrected if it is inaccurate or incomplete;
- withdraw your consent or ask us to delete it;
- ask us to send it to you in a structured, commonly used technological format;
- ask for information about you to be de-indexed, in the cases provided for by law.
To exercise your rights, write to info@kacoco.ca. We will respond within 30 days. If you are not satisfied with our response, you can file a complaint with the Commission d’accès à l’information du Québec.
10. Confidentiality incidents
If an incident presenting a risk of serious harm affected your information, we would notify the Commission d’accès à l’information and the people concerned, as required by law.
11. Changes
We may update this policy. The effective date at the top of the page shows the latest version.